Shipping

NOTE: As of 2026, we have noticed a slowdown in shipping times with all carriers (USPS, UPS, FedEx, DHL, other). Sorry, this is out of our control.

When you place an order, it usually ships within 24 hours. During the holiday season, orders can take up to 48 hours to process before shipping.

International shipments: Please call The Middlebury Shop at (802) 388-3444 or email info@middleburyshop.com.

Standard packages are shipped with tracking emails. If you wish to track your shipment but have not received tracking information, email The Middlebury Shop at info@middleburyshop.com.

Missing or Stolen Packages

The Middlebury Shop cannot file an insurance claim for a missing package until you have completed the four steps listed below. Once you have completed those steps, we can file an insurance claim. We will refund your order once our insurance claim is approved (this may take 30 to 60 days).

We sincerely apologize for any shipping problems you may experience. Please know that these issues are not caused by The Middlebury Shop. We will work with you to resolve any shipping issues.

Steps to Find a Lost Package:

Check Tracking: Look at your status on USPS Tracking to see where the item was last scanned.

Wait 7 Days: You must wait at least 7 days from the mailing date before you can submit a missing mail search request.

Submit a Search: Fill out a search request on the USPS Missing Mail Search Page with the tracking number, sender/recipient addresses, and a description of the item.

Contact Local Support: You can also visit your local Post Office or submit an inquiry through USPS Email Us.